Video Monitoring & Management Services

Videolink’s Monitoring & Management Services provide end-to-end cloud managed services for telepresence, conference room, desktop, mobile solutions, and video infrastructure. Our video specialists will systematically manage your telepresence rooms, video endpoints and video infrastructure.

Our Video Monitoring & Management Services include:

• Remote Monitoring: 24x7 automated, passive, active and proactive monitoring for infrastructure, endpoints, rooms and immersive telepresence rooms – including notification.
• Help Desk Support: You get instant access to our technical experts to provide basic user support for video endpoints or rooms.
• Incident Management: We systematical manage incidents from the point a trouble ticket is opened to closure.
• Problem Management
• Configuration and Change Management: Managed rooms and infrastructure are up-to-date and operating at peak performance.
• Video Bridging Services: Videolink provides a complete set of services to manage your meetings, including scheduling, conference production and concierge services – utilizing our cloud, your on-premise infrastructure, or a combination

Video Conferencing Monitoring & Management Packages 

Our monitoring & management services are offered in three different packages to best suit the needs of your business.  From small and medium sized businesses, to large scale enterprises, Videolink provides the right solution for your visual communications environment. Our cloud managed services will deliver the highest levels of service for your mission critical video, and provide your users with a consistent experience that will drive usage.

Videolink Notify - Remote Monitoring

Notify Remote Monitoring is a low cost, 24 x 7 automated monitoring service that positions your IT team to achieve a higher level of service for your mission critical video. Notify immediately alerts your staff if a device is down, enabling faster response times and ultimately reducing the total time needed to close issues and get your video back up and running.

Notify Includes:

• 24 x7 Automated Monitoring and Notifications
• Active and Passive Monitoring
• Summary Status Reports via Web Portal
• Alarm Suppression and Correlation

Notify provides automated monitoring for SNMP enabled devices, including:

• Single Codec Video Endpoints: Video phones, desktop units, single/dual screen systems
• Video and Data Infrastructure: MCUs, border controllers, routers, switches, servers
• SNMP Enabled Peripherals: HD cameras, controllers, touch screens, lighting

Videolink Express – Remote Monitoring & Support

Express Remote Monitoring & Support provides you with all of the benefits of 24 x 7 automated monitoring for video endpoints and video & data infrastructure, as well as Help Desk Support for endpoints. Express allows your team to maintain a higher level of service for mission critical video, even as support needs increase, by off-loading end-user support calls.

Express Monitoring & Support includes Notify Remote Monitoring + Help Desk for video endpoints:

• Basic User Support
• Device Hardware Configuration
• Device Software Configuration
• Device Reboot & Recovery

Videolink Premium – Remote Management

The Premium Remote Management package is the ultimate solution for outsourcing your telepresence and video conferencing management. It combines all of the elements of our remote monitoring & management packages with Unlimited Video Bridging Services to ensure that your meetings are always productive.

Premium Remote Management includes:

• Complete suite of Cloud Managed Remote Monitoring & Management Services: 
• Unlimited Video Bridging Services: Includes scheduling, conference production, and concierge services.

All services include automated & proactive remote monitoring, help desk support, incident and problem management, and configuration and change management.