Video conferencing has much to offer the world of commerce especially in customer service in banking and other financial organizations. Financial institutions constantly strive to provide more personalized and up-to-date products and services that better meet their customers’ needs than their competitors. Customer retention nowadays solely depends on the banks’ customer relationship management. Video conferencing and Telepresence for banks and financial institutions can help in maintaining a cutting edge approach to the market.
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Due to technological advancements in the banking sector, banks and financial institutions have moved to providing more personalized services like portfolio management and financial planning to their esteemed clients rather than using traditional methods of transactions like wire transfers and deposits. So as to remain profitable and strengthen customer relationships, Australian banks are adopting latest technologies like Polycom video conferencing, Lifesize video conferencing, Cisco teleconferencing solutions and services and other visual technologies.

 

Top notch customer service in banking can be enhanced using world class technologies like video conferencing and teleconferencing to provide personalized and accurate services which are convenient for customers. This allows customers to have a face-to-face service via video from their local bank branches whenever they need it and in a language they can understand.

 

The key driving forces for banks are a need to differentiate themselves from their competition, customers’ uptake, and a higher cross-sell rate. Financial managers across the globe discuss time-critical investment
opportunities. Accurate and fast information are critical for their success. Video conferencing can meet the need for instant information exchange across great distances and the possibilities are limitless.

 


Video conferencing allows financial services to be more competitive:

 

Enable retail banks to use their experts more efficiently for direct client interaction regardless of where they are located

 

Enhance internal collaboration and reduce costs

 

Increase client retention

 

Create a visual record of transactions with data convergence and real-time linkages of voice, video, and data

 

See also: Solution for a Branch Manager, Solution for a Financial Consultant

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