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Video Conferencing: Case Manager

Video conferencing assist case managers with staff and project management. Case managers can follow up on projects in remote areas on a more effective manner. Is a certainty, time and traveling costs are saved

Some Benefits of Teleconferencing and Video Conferencing to Case Managers are:

Save on operational and monitoring expenses
Ensures that cases and projects are completed within the stipulated time
Great tool in monitoring social workers
Ensures service delivery
Helps in coordination of cases and projects

Videolink International has been offering Polycom and Cisco teleconferencing services, LifeSize and TANDBERG video conferencing equipments and services to case managers for a number of years.

Using Videolink solutions, case managers are in a better position to monitor the performance and availability of social workers and how a project is progressing. Real-time fault management, visibility, and reporting help case manager to meet the agreed SLAs and KPIs also clients enjoy seamless, uninterrupted video conferencing and telepresence service.

The community services sector is disparate, diverse and located in every small and large regional centre. It is a significant industry employing 10% of the total workforce including a large non-government sector. The range of skills needed by the economy is constantly changing and difficult to predict due to the wide range of factors that can act to change it over time.

Training programs must be designed that address problems faced by rural and remote organisations. Preferred training models included workplace based training, traineeships and recognition of prior learning and via video conferencing.

Video conferencing can significantly aid communication and interaction for case managers of return to work programs. To find out more, watch the video on the right or view our specific recommendations below

Case Manager

My role is:

I need:

My concerns

CASE MANAGER - RETURN TO WORK PROGRAM

My core function is:

to develop strategies tailored to the needs of individuals who need assistance in returning to work after an injury or trauma

I need to regularly organise face-to-face meetings with injured employees.

They sometimes believe that the system is focused on cost containment and process rather than their needs

If I fail to establish open communication (regardless of the distance, language, background) clients usually take an adversarial approach and it may delay the return to work date.

Solutions for NFP

Solution	Solution Scope
Videolink Connectivity	Utilise our video infrastructure to make and receive video calls *Key requirement*: Have own your video endpoints or Videolink International can supply

Videolink Total Care	We will own and maintain the equipment on your behalf *Key feature*: No need to purchase equipment

Videolink Support	Video Link International offers 24/7 helpdesk support

Videolink Training	Train staff to use conference technology effectively

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