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Video Conferencing: Case Manager

Video conferencing brings warmth and familiarity to non-English speaking patients at the Broadwater Farm Health Centre in North London.

Practitioners such as Dr. Jones needed a solution to enable them to effectively and efficiently communicate with their patient community, regardless of the varying language capabilities which may exist. Watch the video for more details.

Video conferencing can significantly aid communication and interaction for case managers of return to work programs. To find out more, watch the video on the right or view our specific recommendations below.

Case Manager

My role is:

I need:

My concerns

CASE MANAGER - RETURN TO WORK PROGRAM

My core function is:

to develop strategies tailored to the needs of individuals who need assistance in returning to work after an injury or trauma

I need to regularly organise face-to-face meetings with injured employees.

They sometimes believe that the system is focused on cost containment and process rather than their needs

If I fail to establish open communication (regardless of the distance, language, background) clients usually take an adversarial approach and it may delay the return to work date.

Solutions for NFP

Solution	Solution Scope
Videolink Connectivity	Utilise our video infrastructure to make and receive video calls *Key requirement*: Have own your video endpoints or Videolink International can supply

Videolink Total Care	We will own and maintain the equipment on your behalf *Key feature*: No need to purchase equipment

Videolink Support	Video Link International offers 24/7 helpdesk support

Videolink Training	Train staff to use conference technology effectively

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